elvebreddd Privacy Policy: How We Handle Your Account Data
This privacy policy explains exactly what information elvebreddd collects when you access your account, make a transaction using DANA or LinkAja, or contact our support team — and how we keep that information handled with care. Availability of our services depends on local law and is accessible only in eligible regions.
Account data handled with care
DANA and LinkAja transaction records protected
You control what you share
Support contact available for data questions
POLICY SCOPE DETAIL
What Data We Collect and Why
When you register and access your elvebreddd account, we collect the information you provide directly — your name, contact details and account credentials. When you connect a local payment method such as DANA or LinkAja to your account wallet, the transaction reference and amount are recorded to maintain accurate account records. We do not store full payment instrument credentials on our servers; that processing is handled within the payment provider's own secure environment. We also collect usage data — the pages you visit inside your account, the device type you use for mobile access, and the session timestamps associated with your login activity. This helps us identify issues in your account flow and improve how account controls are surfaced to you. Cookies and similar technologies are used to keep your session active and to remember your account preferences between visits. You can manage cookie settings through your browser; disabling certain cookies may affect how account features load. Our retention practice is to hold your account data for as long as your account remains active or as required under applicable local regulations. Data that is no longer required is deleted or anonymised according to our internal schedule. If you have questions about specific data held on your account, you can contact our support team through the channels listed in this policy.
DANA deposit records
LinkAja transaction references
Mobile access session data
Account wallet activity
Login and device type logs
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy governs data collected and processed directly through your elvebreddd account. Understanding where coverage starts and ends helps you make informed choices about what you share and how you interact with third-party services linked to your account.
Account Access
Covers all data collected during login, account registration and session activity on the elvebreddd platform — including device type used for mobile access and the account preferences you set inside your profile.
Transactions
Covers payment reference data logged when you connect DANA or LinkAja to your account wallet. We record transaction references for account history purposes; full payment credentials are not stored on our side.
Site Content Interaction
Covers interaction data — which sections of the platform you navigate, how your account session behaves, and the support requests you submit. This data is used to improve account controls and resolve support queries.
Third-Party Services
Does not cover how third-party payment providers such as DANA or LinkAja handle your data within their own systems. Those providers maintain separate privacy practices. We encourage you to review their policies directly before connecting a payment method.
YOUR PRIVACY RIGHTS
Actions You Can Take Under This Policy
You have practical options available to you at any point regarding the data held on your account. Reviewing your account records is straightforward — log in and open the account history section, where transaction references, session activity and your registered contact details are displayed. If you notice that any account detail is incorrect, you can update it directly through account settings or raise a correction request with our support team. For data questions that go beyond what the account dashboard shows, our support channels are open to receive formal requests. We aim to respond within the timeframe required under applicable local regulations, though the exact period depends on the nature of the request and local law requirements.
Review Your Records
Log in and open the account history section to see transaction references from DANA and LinkAja deposits, session logs and your registered contact information — all in one place.
Correct Account Details
If a contact detail or account preference is recorded incorrectly, update it through account settings. For changes that require identity verification, contact support and follow the steps shown in your account.
Raise a Data Question
Submit a data query through our support contact form or live chat. Include your registered account email and a clear description of the information you are asking about so we can locate the relevant record.
Request Data Removal
You may request that we delete your account data where permitted under applicable local law. We will confirm whether the request can be fulfilled and outline any conditions, such as retention obligations, that apply.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If something in this policy is unclear, or if you need to act on your data rights, the fastest route is through our live support channel — available directly from your account dashboard after you log in. For more formal written requests, use the contact form on our support page and mark the subject as a privacy matter so it reaches the right team.
Live Chat Support
Access live chat from your account dashboard after login. This is the fastest route for account data questions, session queries or help identifying which records are held on your profile.
Support Contact Form
For written data requests — corrections, deletion requests or formal policy questions — use the support contact form. Include your registered email and reference this privacy policy in your message subject.
Account Settings Panel
Many account detail changes — contact information, communication preferences and session settings — can be handled directly inside your account panel without needing to contact support first.
HOW WE PROTECT DATA
Our Approach to Data Handling and Account Security
Data handling at elvebreddd is built around account-level controls that you can review and act on directly. We apply access controls to account data so that it is reachable only by the account holder and the internal teams with a clear operational reason to access it. Cookie and session data is managed at the browser level, giving you a direct way to control session persistence. Retention timelines follow the requirements of applicable local regulations, and data that has passed its retention period is removed or anonymised on a scheduled basis.
Data Access Controls
Account data is accessible only to the account holder and internal teams with a specific operational need. We do not sell or share your information with third parties for marketing purposes.
Cookie Management
Session cookies keep your account active between pages. You can manage cookie permissions through your browser settings at any time. Changing these settings may affect how certain account features behave during your session.
Data Retention Practice
We hold account data for as long as your account is active or as required by applicable local law. Once retention requirements are met and your account is closed, data is deleted or anonymised according to our internal schedule.
Policy Update Process
When this policy changes, the updated version is published on this page with the date of revision noted. Continuing to use your account after a published update means you have had the opportunity to review the changes.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
These questions cover what we collect, how you access your records, and what options you have if you want to update or remove your data. If your question is not here, our support team can help through live chat or the contact form.
What information does elvebreddd collect when I create an account?
We collect the details you enter at registration — name, contact email, and any verification information required by the account setup flow. When you add DANA or LinkAja as a payment method, transaction reference data is also logged against your account for record-keeping.
Is my DANA or LinkAja payment information stored on elvebreddd's servers?
Transaction references and amounts are stored in your account history so you can review past activity. Full payment credentials — such as wallet PINs or card numbers — are not stored on our platform; those remain within the payment provider's own secure system.
How do I see what data is held on my account?
Log in and open the account history section. Your transaction references, session timestamps and registered contact details are all displayed there. If you need information that is not visible in the dashboard, submit a request through the support contact form.
Can I ask elvebreddd to correct or delete my account data?
Yes. For corrections, update your details in account settings or raise a request with support. Deletion requests can be submitted via the support contact form. We will confirm whether the request can be fulfilled given any applicable local retention requirements.
Who can I contact if I have a question about this policy that support cannot answer?
Use the support contact form and mark your message as a privacy matter. This routes your query to the team responsible for data and account records. Include your registered account email and a clear description of your question to help us respond accurately.
Does this policy change, and how will I know?
When we update this policy, the revised version is published on this page with the date of change. We recommend checking this page periodically. Continuing to use your account after an update is published means you have had the opportunity to review what changed.
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