Before you access any part of this platform, these terms set out what we commit to delivering and what we ask from you in return. Reading through them now means fewer surprises later — every section here covers a real aspect of how your account, transactions via DANA or LinkAja, and your access to our content actually works.
Applies to all account holders
Covers DANA & LinkAja transactions
Updated without prior commercial notice
Subject to Indonesia-applicable law
KEBIJAKAN AKUN KAMI
How This Policy Governs Your Account on elvebreddd
These terms form the full agreement between you and elvebreddd when you access or use this platform. They apply the moment you complete account registration and remain in effect for as long as your account stays open. We may update these terms to reflect changes in how we operate or to address legal requirements applicable in Indonesia; the current version is always visible on this page. When you make a transaction — whether a deposit through DANA, a transfer via LinkAja, or any account wallet movement — those actions fall within the scope of these terms. We do not override the operating conditions of DANA or LinkAja themselves, but any instruction you send through our platform is governed here first. Eligibility to access elvebreddd depends on local law and is available only where permitted in your region. If you access this platform from a location where its services are restricted, you do so at your own risk and we are not in a position to provide support for such access. Nothing in these terms creates a right to access where local law does not permit it.
DANA
Deposits and withdrawals via DANA are subject to our account transaction terms. Verify the amount, reference and wallet address before confirming any movement in your account.
LinkAja
LinkAja transfers follow the same account-level rules. Any failed transaction should be reported through our support channel with your transaction reference number.
Account Wallet
Your account wallet balance is held on record in our system. Balances do not accrue interest and are not insured or guaranteed by any third-party financial body.
RUANG LINGKUP KEBIJAKAN
What These Terms Cover and What They Do Not
Not every interaction with elvebreddd falls under the same set of rules. This section draws a clear line between what these terms govern directly and what is handled by a separate policy, a third-party provider, or local regulation. Understanding scope helps you know exactly where to go when a question comes up about your account, a transaction or a piece of content.
Account Access
Creating, accessing and closing your elvebreddd account is fully within scope. This includes login credentials, session behaviour and any access restriction we apply to your account based on the conditions set out here.
Transactions
Deposits and withdrawals processed through our platform — including those using DANA and LinkAja — are covered. The payment provider's own terms govern the transfer on their network; our terms govern the instruction you send us.
Site Content
Game titles, live tables and any other content available in your logged-in view are subject to these terms. Availability may vary by region and depends on whether local law permits access to that content category.
Third-Party Services
Providers such as Pragmatic Play, PG Soft and others supply game content. Their content licensing terms sit outside this policy. We do not speak on their behalf, and any technical issue inside a game title should be raised with our support so we can route it correctly.
HAK PENGGUNA
Practical Actions You Can Take Under These Terms
These terms are not only obligations — they also set out concrete actions available to you as an account holder. You have the right to review your transaction history at any time through the account dashboard after login. If any record appears incorrect, you can raise a correction request through our support channel. This applies to wallet movements, session records and any account-level data we hold on your profile. Changing your registered account details — such as your linked e-wallet for DANA or LinkAja — requires identity verification through the steps shown in your account settings. We do not accept detail-change requests sent over chat without that verification step completed first. If you want to close your account entirely, the process is initiated through the account settings page; our support team can walk you through the steps shown there.
Review Records
Your full transaction and session history is available in the account dashboard. No request to support is needed to view it — log in and navigate to the records section directly.
Correct Account Details
Submit a correction through our support channel with the relevant transaction reference or account field. We will verify your identity before making any change to sensitive account data.
Raise a Policy Question
If a clause in these terms is unclear, contact us through the support route listed below. We will respond with the specific section that applies and explain how it affects your account.
Request Account Closure
Account closure is handled through the settings page. Any remaining wallet balance must be withdrawn before closure is finalised; the steps and eligibility conditions are shown in your account.
JALUR KONTAK KEBIJAKAN
How to Reach Us About These Terms
If anything in these terms raises a question about your account, a transaction via DANA or LinkAja, or your access to content on elvebreddd, these are the routes to reach our team. We aim to connect you with the right person the first time rather than route you through multiple channels.
Live Chat Support
Open the chat icon from your account page for direct contact with our support team. Use this route for account-specific term queries, transaction questions and correction requests.
Email Support
Send a detailed query — including your account reference and the clause or transaction in question — to our support email. This route is suited for formal requests and written record-keeping.
Help Centre
The Help Centre in your account contains published answers to common policy questions. Check there first; if your question is not covered, use chat or email to escalate it to the team.
PENGELOLAAN DATA AKUN
How We Handle Data, Cookies and Account Security
We collect account data — registration details, transaction records, session logs — to operate the platform and respond to support queries. Data is retained for as long as your account remains open and for a period after closure as required by applicable record-keeping obligations. You can request a summary of what we hold by contacting support with your account reference.
Cookie Use
Cookies support session management, preference recall and platform function. You can adjust cookie settings through your browser at any time; some platform features may not function correctly if all cookies are disabled.
Account Security
Access to your account is protected by your login credentials. We do not ask for your password through chat or email. If you suspect unauthorised access, contact support immediately via live chat.
Data Retention
We retain account and transaction records for the period required under applicable obligations. Records relating to DANA and LinkAja transactions are kept alongside your account history in our system.
Requesting Changes
To update stored data or query what we hold, contact support through the email route with your account reference and the specific data point in question. We respond to these requests in writing.
PERTANYAAN UMUM KEBIJAKAN
Your Questions About These Terms, Answered
These are the questions we receive most often about how our terms work in practice. If your question is not covered here, use the support routes listed above to reach us directly.
Where can I read the current version of these terms?
The current version is always published on this page. We do not distribute separate PDF copies; checking this page directly ensures you are reading the terms as they stand today, not an older version.
Do these terms change when I use DANA or LinkAja to transact?
The transaction terms here apply to every instruction you send through the platform, including DANA deposits and LinkAja transfers. The payment provider's own network conditions apply on their side; our terms govern the account instruction on ours.
Can I dispute a transaction record shown in my account?
Yes. Open a dispute through the support channel with your transaction reference number and the amount in question. We will review the account record and respond with our findings. Do not delay — raise it as soon as you notice the discrepancy.
What happens to my account data if I close my account?
Closure does not immediately delete all records. We retain data for the period required under applicable obligations. You can request details of what is held by contacting support in writing with your account reference after closure.
Who do I contact if I believe a clause has been applied incorrectly to my account?
Reach us via live chat or email support, quoting the specific clause and your account reference. We will review the application of that clause against your account record and respond with a written explanation of how it was applied.
Are there parts of the platform where different terms apply?
Game content from studios such as Pragmatic Play or PG Soft is supplied under those providers' own content licences. Our terms govern your account access and transactions; provider content terms govern the game mechanics themselves. The scope section above explains this boundary in detail.
Live / Slots